Complaints Policy
At AndrewWallis.com, I take pride in delivering high-quality content, services, and support to fitness professionals and business owners around the world.
However, I understand that sometimes things don’t go as expected. If you’re not happy with any part of your experience, I want to know — and I’m committed to making it right.
What Counts as a Complaint?
A complaint might include:
- Concerns about the accuracy or fairness of content
- Issues with a purchased product or service
- Problems with communication or support
- Anything else that’s left you feeling unsatisfied
If it matters to you, it matters to me.
How to Make a Complaint
Please send your complaint in writing to:
Email: [email protected]
Subject Line: Complaint – [Brief Description]
To help me resolve the issue quickly, please include:
- A clear summary of your concern
- Any relevant dates, screenshots, or links
- What outcome you’re hoping for
I’ll acknowledge your complaint within 3 business days and aim to resolve most issues within 7–10 business days.
My Promise to You
- I’ll treat your complaint seriously, professionally, and fairly.
- I’ll keep your information confidential and secure.
- I’ll do my best to make things right — or explain clearly why I can’t.
Your feedback helps me improve, and I genuinely appreciate the opportunity to fix any missteps.
If you have questions or want to provide feedback (not necessarily a complaint), feel free to reach out via my Contact Page anytime.
