TeamUp review 2026: pricing, features, pros and cons for gyms and studios

The verdict

What TeamUp is

TeamUp is gym and studio management software: class and appointment booking, memberships, payments, scheduling and reporting, with a member app for your customers.

It's aimed at independent studios, boot camps, CrossFit boxes, martial arts schools, yoga and Pilates studios and small gyms. DaySmart Software bought TeamUp in September 2022, when it had more than 3,000 customers and had handled 50 million class bookings, according to the announcement.

What TeamUp costs in 2026

TeamUp charges one monthly price, set by how many active customers you had the month before. Every core feature is included at every level.

Source: TeamUp's pricing page, checked 26 October 2026.

What counts as an active customer

An active customer is anyone who books or buys something in the month, counted once however often they come. TeamUp counts the previous month. You can keep unlimited customers in your account, and your price drops automatically after a quieter month.

Watch the jump at 100

The biggest step is the first one. Going from 100 to 101 active customers takes you from $119 to $189 a month, a 59% rise. In the UK it's £99 to £139.

After that, each band adds $30 to $40 ($30 to $50 in the UK), with the next biggest step at 501.

That's fair for a growing business, but a studio hovering around 100 will see its bill change from month to month. Plan for the higher figure.

The real monthly cost

The subscription is only part of what you'll pay. Add up all four:

• Your price band, from the table above.
• A custom branded app, if you want your own app in the app stores: $99 a month in the US. Without it, members use the TeamUp Members app.
• The Marketing Suite, if you want TeamUp's CRM, AI receptionist and campaigns: $109 (£89) a month.
• Card fees, which go to Stripe, not TeamUp. TeamUp's help centre lists 2.9% + 30¢ per payment in the US and 1.4% + 20p in the UK. TeamUp says it takes no cut of payments. UK gyms can also take Direct Debit through GoCardless.

An example

A studio with 150 active customers, each paying $100 a month, using the branded app and the Marketing Suite:

Two things stand out. The add-ons more than double the headline price. And card fees cost more than the software itself. That's common on any platform, so compare card rates as well as subscriptions.

What you get

Every price band includes the same core features, grouped here as TeamUp lists them:

• Booking: classes, appointments with instructor availability, courses, memberships and packs, waivers and forms, and online booking.
• Payments: online and in-person payments, a customer store, point of sale, gift cards, joining fees and a penalty system for no-shows.
• Scheduling and team: timetables, pay rates, two-way calendar sync and access control.
• Member experience: email and SMS, on-demand programming, and family accounts with shared memberships.
• Marketing basics: integrations, customer referrals, lead management, reputation management and an API.
• Reports: acquisition, engagement, revenue and program reports, plus a monthly AI Business Advisor report on trends and risks, included at no extra cost.
• Unlimited locations, with no setup fee and a free data import from your current system.

What owners like

These are the things the owners I've worked with on TeamUp value most:

• Simple booking for members. Customers can see the timetable and book classes or one-to-one sessions on their phone or your website.
• Flexible pricing and payment plans. You can build custom memberships, packs and payment plans, and manage the money in one place.
• No long contract. It's month to month, so you're never locked in.
• Responsive support. Owners have generally found the support team quick and helpful, and TeamUp imports your data for you.
• Clear, published pricing. Unlike some platforms, you can see what you'll pay without a sales call.

What frustrates owners

• No staff app. TeamUp's own app store listings say the member app isn't for instructors or staff, so coaches manage their schedules through the web. Trainers I've worked with have found that frustrating on the go.
• No chat in the member app. Messages go out by email, SMS and broadcasts. Two-way conversations need the paid Marketing Suite's inbox, or WhatsApp and email outside TeamUp.
• It can feel slow. Some reviewers say the app is slower than the desktop version. Personally, when clients have shown me TeamUp, I've found it a little clunky, though it's been a while since I last saw it.
• Marketing costs extra. The core plan covers the basics, but the CRM, AI receptionist and automated campaigns are in the $109 a month Marketing Suite.
• Not built for facility hire. One reviewer who rents out courts and pitches found it designed around classes and appointments.

Several of these may have improved, so ask to see them on your demo.

Who it suits, and who should look elsewhere

A good fit if

• You run classes, appointments or courses, and want booking, memberships and payments in one place.
• You want to see the price up front and stay month to month.
• You're a single site or a small group of sites. Unlimited locations are included.

Look elsewhere if

• Your coaches need a proper staff app. Compare platforms that have one.
• You want a consumer marketplace to bring in new customers. Mindbody has one; TeamUp doesn't.
• You're on a tight budget with a small gym. PushPress has a free plan.
• You're a UK open-gym club built on door access and Direct Debit. Look at ClubRight as well.

The gym management software guide compares eight platforms side by side.

TeamUp and HighLevel

Gym software runs bookings, memberships and payments. It's usually weaker at what happens before someone joins and after they drift away: fast replies to enquiries, follow-up, nurture emails, reviews and win-back campaigns.

TeamUp's Marketing Suite covers some of that for $109 a month. If you already use HighLevel, you probably don't need it.

Keep TeamUp for running the gym, and connect it to HighLevel through TeamUp's integrations or API, so new customers and bookings flow into your follow-up.

If you're starting from scratch, compare the two honestly: the Marketing Suite is simpler, while HighLevel does more but takes longer to set up.

Questions to ask on the demo

• What will I pay at my size today, and at double my size, including the branded app, the Marketing Suite and card fees?
• Can my coaches manage their timetable and clients from their phones?
• Can members message us from the app, and what does that need?
• Show me booking a class and changing an appointment on the member app, live.
• Who moves my members, memberships and payment schedules, and how long does it take?
• Can my members' card details or Direct Debits move with me, and can I export my data if I leave?
• How does TeamUp connect to the other tools I use, such as HighLevel, my website and email?
• When is support available in my time zone?

Before you switch any system, read the switching steps in the software guide. Choose a quiet month, never January.

Questions owners ask